At LUREVONA, customer satisfaction is our highest priority. We want you to enjoy your purchase and feel confident when shopping with us. If you are not completely satisfied with your order, we offer a 30-day refund and return policy.
You have 30 days after receiving your item to request a return or refund.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it:
- Unused and unworn
- In its original packaging
- With all included accessories
- With proof of purchase or order confirmation
To request a return, please contact our customer support team at:
Please do not send any items back before receiving return approval from our support team. Returns sent without prior authorization may not be accepted.
For any return-related questions, please contact us at:
Damaged, Defective, or Incorrect Items
Please inspect your order carefully once it arrives.
If your item is damaged, defective, or you receive the wrong product, please contact us within a reasonable time after delivery at:
Please provide your order number and photos of the issue so that we can review the situation and provide the best solution.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Items that have been used, damaged, or modified after delivery
- Items without original packaging
- Personalized or customized products
Unfortunately, we cannot accept returns for gift cards or final sale items.
If you are unsure whether your item qualifies for a return, please contact us before sending your order back.
Exchanges
If you would like to exchange an item, the fastest way is to return your original item first.
Once your return has been approved, you can place a new order for the item you would like.
Please contact our customer support team before starting an exchange request.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days after receiving your item, without providing a reason.
The item must be returned in the same condition as received, unused, with original packaging and proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please remember that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
Thank you for choosing LUREVONA.
We are committed to providing premium leather phone cases and accessories with excellent quality and customer service.